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FAQ
Frequently Asked Questions
FAQ: Is it possible to add a feature request from the widget?
Is it possible to add a feature request from the widget? Yes, it’s possible to add a feature request directly from the widget. The user must log in to be able to add it.
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FAQ: How can I create a project?
How can I create a project? Project creation is the first step after registration. You will need to register on the platform to be able to create your first project. Here is how you can do that
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FAQ: Can I set different permissions for each team member?
Can I set different permissions for each team member? Yes, you can assign different roles and set special permission for each team member. Read more on the steps here on our knowledge base article where we also have screenshots.
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FAQ: Can I invite team members to collaborate on a project?
Can I invite team members to collaborate on a project? Yes, you can invite team members and work on the same project simultaneously on any paid plan. In addition, you can define roles for each team member if you are logged in from the main admin account. More details can be checked from here. The free plan has only 1 team member working on each project.
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FAQ: What’s the difference between the posting date and creation date of widget notifications?
What’s the difference between the posting date and creation date of widget notifications? Widget notification creation date is the date when you create that notification and is impossible to change. Posting date is the date when you want your notification to be posted. It can be a later date (a scheduled notification) or an earlier date (a backdated notification).
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FAQ: Is it possible to change the email address after registration?
Is it possible to change the email address after registration? Yes, it’s possible to change the email address after registering on the platform. It can be done from the Dashboard settings tab. Read more on the steps here on our knowledge base article where we also have screenshots
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FAQ: Can I rename the statuses of feature requests?
Can I rename the statuses of feature requests? Yes, you can rename and change the color of feature request statuses and add as many as needed by following this article.
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FAQ: Does a user need to log in for leaving a feature request?
Does a user need to log in for leaving a feature request? To be able to leave a feature request the user needs to provide an email address to identify themselves and verify it with a special code sent to the mentioned email address.
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FAQ: Can a user upvote their feature request?
Can a user upvote their feature request? Yes, the user can upvote their feature request after posting it.
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FAQ: How can I upgrade my current plan?
How can I upgrade my current plan? Visit Plan details & Billing page to see the current plan and upgrade options. Read more on the steps here on our knowledge base article where we also have screenshots.
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FAQ: Can I add new notification categories?
Can I add new notification categories? Yes, you can add new categories for notifications and define colors for each of them .
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FAQ: How can I change my project details after creating it?
How can I change my project details after creating it? It’s possible to change project details and customize it at any moment from the project settings tab. You can change the project name, as well as configure display settings and customize the Standalone page like it is done here.
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FAQ: Where can I see my current plan?
Where can I see my current plan? The current plan, its features and details such as next billing date can be found on Plan details & Billing page.
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FAQ: Is there a limit of upvotes for each user?
Is there a limit of upvotes for each user? No, each user can upvote as many feature requests as they want.
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FAQ: How many projects can I have?
How many projects can I have? The number of projects you can have directly depends on the plan you’re in. Please check the Pricing page for more information on how many projects are allowed on each plan.
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FAQ: Can I change the password of my Leanbe account?
Can I change the password of my Leanbe account? Yes, it’s possible to change or reset the password of your Leanbe account in case you’ve forgotten it or want to do it because of security reasons. It can be done through the button “Forgot my password” on the user login page or account page (only when logged in). Read more on the steps [here on our knowledge base article](/en/article/how-to-change-th
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FAQ: How many team members can I invite?
How many team members can I invite? The number of team members you can invite directly depends on the plan you’re in. Please check the Pricing page for more information on how many team members are allowed on each plan.
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FAQ: Is it possible to hide certain feature requests or ideas?
Is it possible to hide certain feature requests or ideas? Yes, feature requests and ideas can be individually hidden or made public by project owners and team members with relevant permissions.
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FAQ: Can I backdate a notification?
Can I backdate a notification? Yes, when creating a notification, you can change the posting date to one before the creation date. In that case the notification will be placed on the widget before all notifications that have a later posting date.
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