How to Connect the Custom Subdomain to Portal
On Leanbe it is possible to set up a custom subdomain for your Portal.
This tutorial will show you how to do that.
First of all, you need to make the changes from your DNS manager. In this article, we use the Cloudflare DNS manager, but the logic is the same for the other DNS providers as well. More information on how to manage the DNS records at Cloudflare can be found here.
Log in to your DNS manager for the subdomain.
At the CNAME field insert the custom subdomain name you would like to use and set a custom.leanbe.ai value for it like it is mentioned in the screenshot and click Save.
Hold on for a while until your DNS provider propagates the changes.
If you are using Cloudflare DNS, make sure the "Cloudflare proxy" mode is disabled for all DNS records you added. Ensure the cloud icon is grey (disabled) and not orange (enabled). This prevents Cloudflare from rewriting the DNS records.
From your Leanbe Dashboard open the Settings tab and click Product settings.
Choose Portal from the list, then click Subdomain Setup. Insert the custom subdomain on the Sub domain field and click Save.
Once the domain change is validated, a new SSL certificate will be generated for your Portal.
Make sure to check the newly configured domain after a while.
If you face any difficulties, please, contact us via Live Chat from here.
Those were the steps to set up a custom subdomain for your portal.
This tutorial will show you how to do that.
First of all, you need to make the changes from your DNS manager. In this article, we use the Cloudflare DNS manager, but the logic is the same for the other DNS providers as well. More information on how to manage the DNS records at Cloudflare can be found here.
Steps to manage the DNS records on your DNS manager
Log in to your DNS manager for the subdomain.
At the CNAME field insert the custom subdomain name you would like to use and set a custom.leanbe.ai value for it like it is mentioned in the screenshot and click Save.
Hold on for a while until your DNS provider propagates the changes.
If you are using Cloudflare DNS, make sure the "Cloudflare proxy" mode is disabled for all DNS records you added. Ensure the cloud icon is grey (disabled) and not orange (enabled). This prevents Cloudflare from rewriting the DNS records.
Steps to change the subdomain from your Leanbe account
From your Leanbe Dashboard open the Settings tab and click Product settings.
Choose Portal from the list, then click Subdomain Setup. Insert the custom subdomain on the Sub domain field and click Save.
Once the domain change is validated, a new SSL certificate will be generated for your Portal.
Make sure to check the newly configured domain after a while.
If you face any difficulties, please, contact us via Live Chat from here.
Those were the steps to set up a custom subdomain for your portal.
Updated on: 12/05/2023
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